This doctor's office had many physicians with a large number of nurses and support staff. Before we onboarded them, they were constantly fighting with a broken EMR system due to server issues. They were constantly missing email correspondence because of mismanagement of the exchange server and had a data breach scare just a month before partnering with S1 Technology.
Once we onboarded them we:
Reduced physician annual unproductive hours by 60%
Reduced ticket response time from 49 hours to 3 minutes.
Reduced ticket resolution time from 6 days to 22 minutes
Improved operational maturity level from 2.1 to 4.6 in one year
Reduced overall IT spend by $4k per year providing better support
Improved IT customer satisfaction from 41% to 99%
Need IT support? Let us take care of your tech, so you can do what you do best!
Contact us to learn more!
S1 Technology is a Managed Service Provider (MSP) that provides a security-first approach to a full range of managed IT services and support for small to mid-sized businesses.